FAQs
Shipping:
Q: How long does it take to process my order?
A: We handle and process all orders within 3 business days (Monday to Friday, excluding public holidays).
Q: How long will it take for my order to arrive?
A: Once shipped, your order will typically arrive within 2-4 business days. Overall, you can expect delivery within 5-7 business days.
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Q: How much does shipping cost?
A: Shipping is completely free on all orders.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package’s journey.
Payments:
Q: What payment methods do you accept?
A: We accept a variety of payment options:
Credit and Debit Cards (Visa, Mastercard, American Express, Discover)
Apple Pay
Google Pay
Shop Pay
PayPal
Q: Is it safe to shop on your website?
A: Absolutely! All transactions are encrypted and processed securely through trusted platforms like Shopify Payments and PayPal. Your payment information is never stored by us.
Q: Can I pay in a currency other than GBP (£)?
A: No, all payments are processed in GBP (£).
Products & General Questions:
Q: Where are your leather goods made?
A: All of our leather goods are handcrafted in the UK with care and attention to detail.
Q: What kind of leather do you use?
A: We use premium, ethically-sourced leather to create durable, high-quality products that stand the test of time.
Q: Do you offer custom orders or personalization?
A: Currently, we don’t offer custom orders or personalization, but stay tuned for updates as we expand our offerings.
Q: How can I contact you?
A: Business Name: Crafters of hide
Phone: +44 78 5142 8126
Email: support@craftersofhide.co.uk
Business Address: 119 Waterbarn Street, Burnley, BB10 1SD, United Kingdom
Customer Support: 9:00 am to 5:00 pm, Monday to Friday, (GMT) Greenwich Mean Time ( London)